DiscoBrakes and CarbonCycles Consumer Terms and Conditions

Seller and contact details

Seller and website operator: DiscoBrakes.Com Pte Ltd.

• Singapore UEN and GST registration: 200716616E
• United Kingdom VAT registration: GB 908 6908 89
• German VAT registration: DE463647085

German VAT registration and receiving agent

EuroTrade Gateway UG (haftungsbeschränkt), Eurotec-Ring 15, 47445 Moers, Germany, assists with German VAT registration and receipt of German tax documents. EuroTrade Gateway is not the seller, a return address or a customer-service office.

Customer Service

• DiscoBrakes orders: support27@discobrakes.com
• CarbonCycles orders: support28@carboncycles.cc

Our United Kingdom and United States addresses are fulfillment and return hubs. They are not separate sellers. The correct return address will be stated in your dispatch confirmation or packing slip, or supplied by Customer Service. Do not send a return to Singapore unless Customer Service instructs you to do so.

Orders, product information and prices

Product descriptions, compatibility information, prices, taxes and available delivery services are shown before payment. Please check compatibility, quantities, delivery country and the final total before ordering.

Your order is an offer to purchase. An automated order acknowledgement confirms receipt of the order but does not constitute acceptance. We accept the order, and the contract is formed, when we send a dispatch confirmation or dispatch the goods, whichever occurs first.

We may authorize or collect payment before accepting the order. If we decline or cancel an order before acceptance, we will release the payment authorization or refund any amount collected without undue delay.

Before acceptance, we may decline an order if an item is unavailable, the price or description contains an obvious error, payment cannot be authorized, or the order cannot lawfully be fulfilled.

The goods supplied will materially conform to the product description shown when the order was placed. Product specifications may be updated from time to time, but we will not substitute a materially different product without your agreement.

Dispatch, delivery and risk

Orders may be dispatched from our United Kingdom or United States fulfillment hub. The available origin, delivery service, charge and estimate are shown during checkout.

We normally dispatch stocked goods within two business days. Any different dispatch or delivery estimate will be shown before payment.

We will deliver the goods without undue delay and, unless a different delivery date or period is agreed, no later than 30 days after the contract is formed. Contact Customer Service if a parcel is delayed. We remain responsible for the goods until they are delivered to you or a person you nominate, except where you independently arrange a carrier not offered by us.

International parcels receive the customs information required for the selected route. Import charges follow the checkout wording and the rules below.

International taxes, customs duty and clearance charges

Checkout identifies each import component collected by us. Depending on the destination and delivery route, this may include import VAT, customs duty and a carrier or customs-clearance charge. A component is included only where checkout expressly states that it is included.

Any abbreviation used at checkout, including "PDDP", will be explained beside the charge. Charges not expressly stated as included may be collected by customs or the carrier before delivery.

From 1 July 2026 until 1 July 2028, qualifying distance-sale consignments imported into the European Union from outside the European Union with an intrinsic goods value not exceeding EUR 150 are generally subject to a temporary customs duty of EUR 3 for each distinct item category identified by tariff classification in the customs declaration, irrespective of the number of units in that category. This is separate from import VAT and any carrier or customs-clearance processing charge. Exceptions may apply under applicable customs arrangements. Consignments over EUR 150 use normal tariff treatment.

If checkout expressly stated that a component was included and the carrier collects that same component again, send Customer Service the carrier notice and evidence of payment. We will reimburse the evidenced duplicate amount up to the amount included in the order. A charge that checkout did not state was included is not a duplicate included charge.

Change-of-mind returns

First 14 days - worldwide direct-shop policy

You may cancel a direct-shop order without giving a reason at any time after the contract is formed and until 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

If goods from one order are delivered separately, the period ends 14 days after the day on which the last item, lot or piece is received.

To cancel, send us a clear statement identifying the order and stating that you wish to cancel. You may use email, our online cancellation form or the Cancellation Form at the end of these terms.

After telling us that you wish to cancel, return the goods within the following 14 days.

For a change-of-mind return, you bear the direct cost of returning the goods unless we agree otherwise or applicable law requires us to pay it. We do not make an administration or restocking deduction during this first 14-day period.

For a complete United Kingdom or European Union statutory withdrawal, we refund the goods and the cost of the least expensive standard outbound delivery offered for the order. Any amount paid for a premium delivery service above that standard cost is not refunded. For the voluntary policy offered to customers outside the United Kingdom and European Union, outbound delivery is not refunded.

You may inspect the goods as you could reasonably inspect them in a shop. For United Kingdom and European Union statutory withdrawals, handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods may result in a proportionate diminished-value deduction. Used or fitted goods are reviewed rather than automatically refused where mandatory withdrawal rights apply.

Days 15 to 60 - voluntary extended policy

Tell us no later than 60 days after delivery if you wish to use our extended change-of-mind return policy. After we provide or confirm the return address, send the goods within 14 days.

Goods must be unused, unfitted and returned with their original packaging and all supplied parts. Original outbound delivery and return postage are not refunded.

We deduct 5% of the total value of all goods included in that return, subject to a minimum deduction of GBP 3, USD 5 or the stated equivalent in the order currency. The deduction will not exceed the returned goods value.

If delivery was advertised as free, we may also deduct the actual, evidenced outbound delivery cost reasonably attributable to the returned goods.

Returns notified after day 60, and used or fitted goods outside mandatory rights, are accepted only at our discretion.

Return process

Contact Customer Service and include your order reference. Use the return address in the dispatch confirmation or packing slip, or the address provided by Customer Service. Include enough information to identify the order.

Keep evidence that the return was sent. A tracked service is strongly recommended.

For a statutory withdrawal, we may withhold reimbursement until we receive the goods or you provide evidence that they were sent, whichever occurs first.

For a return under our voluntary day-15-to-day-60 policy, we may wait until the goods are received and inspected before issuing the refund.

How refunds are calculated and paid

We refund using the same payment method used for the original transaction unless you expressly agree to another method. You will not incur a fee as a result of the refund.

For a United Kingdom or European Union statutory withdrawal, we refund without undue delay and no later than 14 days after receiving the cancellation notice. Where goods must be returned, we may withhold reimbursement until we receive the goods or evidence that they were sent, whichever occurs first.

For an accepted return under our voluntary day-15-to-day-60 policy, we issue the refund within 14 days after the goods have been received and inspected.

A checkout-collected customs/HS amount is refundable on an accepted complete return where the locked order record shows that it was included. For a partial return, we calculate the amount attributable to the returned goods by reference to the order record, returned goods and relevant tariff classifications. Checkout-collected VAT attributable to returned goods is included in the relevant goods/tax refund calculation.

Import VAT, duty, handling or brokerage paid directly to customs or a carrier, and not stated as included at checkout, is not automatically refunded by us. The customer may need to claim it from the relevant authority or carrier.

Faulty, damaged, incorrect, missing or undelivered goods

Stop using any item that may be unsafe and contact us promptly if goods are faulty, damaged, not as described, incomplete, incorrectly supplied, missing or not delivered. A delay in reporting does not remove mandatory statutory rights.

Where goods do not conform to the contract, we will provide the remedies required by applicable law. Depending on the circumstances and applicable law, these may include repair, replacement, redelivery, a price reduction or a refund. We may reasonably request photographs, further information or return of the goods in order to assess and resolve the claim.

Where a return is required for a valid fault, damage or incorrect-supply claim, we will provide a prepaid return method where reasonably available or reimburse reasonable, evidenced return postage agreed with Customer Service.

For a complete rejection or cancellation, we refund the goods and any outbound delivery charge required by applicable law. For a claim affecting only part of an order, any outbound-delivery refund depends on the remaining order and applicable law.

If an order is lost in transit or is not delivered as agreed, we will redeliver the undelivered goods or refund them together with any applicable paid delivery charge.

Limited Commercial Warranty

Our 12-month Limited Commercial Warranty is described on the Warranty and Returns page. It is additional to, and does not replace, mandatory rights for faulty or misdescribed goods.

Amazon, eBay and other marketplaces

Marketplace orders must be refunded through the marketplace workflow and are subject to the marketplace transaction record and buyer-protection process. These terms do not reduce mandatory rights and do not authorize a second refund outside the platform.

Website content, intellectual property and feedback

Website text, images, designs, logos and software are owned by us or used with permission and are protected by applicable intellectual-property law. Fair reference to our names and products is permitted; copying or commercial reuse otherwise requires permission.

If you submit a review, image or comment, you keep ownership but grant us a non-exclusive, worldwide, royalty-free license to display, reproduce and adapt it for operating and promoting the relevant products and websites. We will use personal details with submissions only as explained at collection and in our Privacy Policy.

Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or mandatory consumer remedies.

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses arising from a consumer purchase. External websites and services are responsible for their own content and operation.

We are not liable for delay caused by events genuinely beyond our reasonable control, but this does not remove rights to cancel or receive a refund where applicable.

Governing law and disputes

Singapore law governs these terms where permitted. Consumers retain mandatory protections and access to courts available under the law of their country. Contact Customer Service first so we can try to resolve a complaint.

Privacy and changes to these terms

Our Privacy and Cookie Policy explains how personal data and cookies are handled. We may update these terms prospectively. The version supplied or available when an order is placed governs that order unless a change is required by law or is agreed with you.

Cancellation Form

You do not have to use this form. You may copy and email it to the relevant Customer Service address.